Terms of Service

Our commitment to you and the rules of engagement.

Last Updated: April 2026

Welcome to Ivory Care. By accessing our website or utilizing our services, you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree with any part of these terms, you should not use our services.

1. About Our Services

Ivory Care provides in-home and community-based healthcare support services in Melbourne, Victoria. Our services are subject to an initial assessment and a signed Service Agreement tailored to your specific needs.

2. Website Use

The content on this website is for general information purposes only. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind about the completeness, accuracy, reliability, or suitability of the website or the information.

  • You may not use our website for any unlawful purpose.
  • We reserve the right to suspend or restrict access to our website at any time without notice.

3. Service Agreements and Delivery

All support services provided by Ivory Care will be governed by a separate, formal Service Agreement signed by you (or your representative) and Ivory Care.

  • The Service Agreement will detail the scope, schedule, and cost of the services.
  • We require a minimum notice period (as specified in your Service Agreement) for the cancellation or rescheduling of appointments. Failure to provide adequate notice may result in cancellation fees.

4. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Ivory Care or its content suppliers and is protected by Australian and international copyright laws.

5. Limitation of Liability

To the maximum extent permitted by law, Ivory Care shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your access to or use of or inability to access or use the website.
  • Any conduct or content of any third party on the website.

6. Governing Law

These Terms shall be governed and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions.

7. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will try to provide at least 30 days' notice prior to any new terms taking effect.

8. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@ivorycare.com.au
Phone: 0401 200 783