Privacy Policy

How we protect and manage your information.

Last Updated: April 2026

Ivory Care ("we," "our," or "us") is committed to protecting the privacy and confidentiality of the personal and health information of our clients, their families, our staff, and users of our website. This Privacy Policy outlines how we collect, use, disclose, and manage your information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We only collect personal information that is reasonably necessary for us to provide our in-home and community-based support services. The types of information we may collect include:

  • Personal Details: Name, address, date of birth, contact numbers, and email address.
  • Health and Sensitive Information: Medical history, care requirements, disability support needs, medication details, NDIS plans, and details of other health professionals involved in your care.
  • Financial Information: Billing details, funding arrangements (e.g., NDIS, My Aged Care).
  • Website Usage Information: When you visit our website, we may collect non-personally identifiable information such as your IP address, browser type, and pages visited, using cookies or similar technologies.

2. How We Collect Information

We collect information directly from you wherever possible, for example when you:

  • Submit an inquiry through our website contact form.
  • Engage in consultations or assessments with our care coordinators.
  • Communicate with us via phone, email, or in person.

In some circumstances, we may collect information about you from a third party, such as a medical professional, family member, or referring agency, but only if you have consented or would reasonably expect us to do so.

3. Use and Disclosure of Information

We use your personal and health information primarily to provide our services to you. This includes:

  • Assessing your care needs and developing a personalized care plan.
  • Delivering safe and effective in-home and community support.
  • Managing administrative tasks such as billing and funding claims.
  • Communicating with you regarding our services.

We may disclose your information to third parties only when necessary and with your consent (unless legally required). These may include:

  • Other healthcare professionals involved in your care.
  • Funding bodies such as the NDIA or My Aged Care.
  • Emergency services if we reasonably believe your health or safety is at risk.

4. Security of Your Information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. We hold your information in secure electronic databases and restrict access only to authorized personnel who require it to perform their duties.

5. Access and Correction

You have the right to request access to the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory obligations. The updated policy will be made available on our website.

7. Contact Us

If you have any questions about this Privacy Policy, wish to access your information, or have a complaint regarding our handling of your privacy, please contact us at:

Email: privacy@ivorycare.com.au
Phone: 0401 200 783